Refund policy

Return & Refund Policy:

Thank you for shopping with us. We want you to love every item you receive. If something doesn’t meet your expectations, please review our return and refund policy below.

1. Returns

  • You may request a return within 2 days of receiving your order.

  • Items must be unused, unassembled, and returned in their original packaging.

  • Home products that are made of glass, ceramic, or other fragile materials must be returned in full protective packaging to avoid damage during shipment.

  • We cannot accept returns for items that show signs of use, installation, or damage.

2. Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned unless defective:

  • Cushions

  • Kitchen tools that have been used

  • Cleaning supplies

3. Exchanges

  • Exchanges are available for the same product only (different color or design if available).

  • If the item is out of stock, you may choose a refund instead.

4. Refunds

  • Once your return is received and inspected, we will update you on the approval status.

  • Approved refunds will be processed within 5–10 business days to the original payment method.

  • Shipping fees are non-refundable unless the product arrived damaged or incorrect.

5. Damaged or Incorrect Items
If your item arrives broken, defective, or not as described, please contact us within 48 hours with clear photos or videos of:

  • The damaged item

  • The packaging

  • The shipping label

We will replace the item or issue a refund depending on your preference.

Thank you for choosing our home products store!